Frequently Asked Questions

1. I don't want to pay by credit card. How do I get a tax invoice?

Complete the online form as usual. When you get to the PAYMENT page select either:

• credit card (default) or
• direct deposit (includes a field for the purchase order); when completed a tax invoice will be emailed to you.
  

2. BEAQ membership

When does membership expire? BEAQ membership expires on 27 February each year; there is no pro rata.

What if my membership expired more than a year ago? Please contact BEAQ and we'll get you sorted.

What are the different levels and fees for Membership?

Institution
$125 Level 1 (1 staff member)
$245 Level 2  (2-4 staff members)
$385 Level 3 (5-7 staff members)
$495 Level 4 (8-10 staff members)
$600 Level 5 (11+ staff members)

$35
$125 Individual PD Subscription (optional extra)

3. What happens to my PD subscription if I change schools?

Individual PD Subscriptions paid by the individual move with you.
Subscription from a school registration can be transferred by the school to a different staff member.

 4. Can I get a refund of membership fees?

No; membership fees are non-refundable. Please read the full Refund and Cancellation Policy.

5. What is a 'primary contact'?

This person (usually the HOD or Library) is our primary or main contact for an institution's membership; they can:

• make changes to the institutional membership through the member account
• receive reminder emails to renew subscription
• renew the BEAQ institutional subscription
• receive the institutional subscription tax invoice
• add and delete staff from the roster
• update online information for the school.

6. What if the primary contact leaves or changes?

Please contact BEAQ with details of the change e.g. the person's name, email address, mobile number and the school.

7. How can a staff member be deleted?

A primary contact is the only person at the school who can DELETE staff from their membership:

• Click on MY MEMBERSHIP, go to MY MEMBERS
• ADD / DELETE MEMBERS: Select the staff member you want to remove and click on the box to DESELECT or select the rubbish bin icon.
  
  

8. How do I change my password?

Login to your membership account, click MY ACCOUNT, select CHANGE PASSWORD, follow the instructions.

9. How do I register staff for a BEAQ event?

If you are doing a registration online for someone else, please use that person's member login (their username and password) not your own; otherwise you may be charged the non-member rate. Not sure? Contact BEAQ before continuing.

For GROUP REGISTRATION - follow the prompts.

10. Oops! I didn't use the member login and now I've been charged the non-member rate.

How do I get a refund?  Please contact BEAQ.